Refund Policy

At Complete Consulting Canada, we are committed to delivering professional consulting, business setup, and digital marketing services with transparency and professionalism. This Refund Policy explains how payments, cancellations, and refund requests are handled for our services.

By purchasing or using our services, you agree to the terms outlined below.

Service-Based Business Policy

Complete Consulting Canada provides professional consulting and digital marketing services, including but not limited to:

• Business consulting services
• Company setup assistance
• Website design and development
• Search engine optimization (SEO)
• Paid advertising management
• Social media marketing
• Content creation and strategy
• Email marketing and automation
• Analytics and reporting services

Because these services involve time, expertise, planning, research, and digital work, they are generally non-refundable once work has started.

Consultation Fees

All consultation fees are non-refundable.

Consultations involve professional guidance, research, strategic recommendations, and time allocation by our team. Once a consultation session has been scheduled or completed, the associated fees cannot be refunded.

Project Deposits & Advance Payments

Certain services may require an upfront deposit or advance payment before work begins.

These payments help cover:

• Research and planning
• Project preparation
• Resource allocation
• Strategy development
• Initial setup work

Deposits and advance payments are generally non-refundable once project work has commenced.

Website Design & Development Services

For website-related projects:

• Payments made for completed milestones are non-refundable
• Custom development work, design hours, and approved revisions cannot be refunded
• Domain registrations, hosting services, plugins, software licenses, and third-party tools are non-refundable

Clients are responsible for reviewing and approving project deliverables during the development process.

Digital Marketing Services

Marketing services may include SEO, PPC advertising, social media marketing, content marketing, display advertising, and email marketing.

Because marketing campaigns involve ongoing strategy, setup, optimization, and labor, refunds are not provided for:

• Completed marketing work
• Advertising management services
• SEO implementation
• Campaign setup and optimization
• Content creation and publishing
• Reporting and analytics services

Please note that marketing performance may vary depending on industry, competition, market conditions, and platform algorithms. While we work toward improving performance and visibility, specific rankings or business outcomes cannot be guaranteed.

Third-Party Expenses

Any third-party expenses incurred on behalf of the client are strictly non-refundable.

This may include:

• Google Ads spend
• Meta/Facebook advertising spend
• Domain registration fees
• Website hosting fees
• Software subscriptions
• Email marketing platform fees
• Premium plugins or tools

These charges are billed directly by third-party providers and are outside our control.

Cancellation Policy

Clients may request to pause or cancel ongoing services by providing written notice.

Please note:

• Cancellation requests do not guarantee refunds
• Any work completed up to the cancellation date will remain billable
• Monthly or recurring services may require advance notice before cancellation takes effect

Any outstanding balances for completed work remain payable.

Refund Request Review

Although refunds are generally not provided once services begin, certain requests may be reviewed on a case-by-case basis.

Refund considerations may depend on:

• Project stage
• Work completed
• Service type
• Agreement terms
• Exceptional circumstances

Any approved refunds will be processed using the original payment method where possible.

Client Responsibilities

Clients are responsible for:

• Providing accurate project information
• Reviewing deliverables promptly
• Responding to approval requests in a timely manner
• Maintaining communication throughout the project

Project delays caused by lack of communication or delayed approvals do not qualify for refunds.

Limitation of Liability

Complete Consulting Canada is not liable for:

• Changes in search engine algorithms
• Advertising platform policy changes
• Market fluctuations
• Business losses or missed opportunities
• Technical issues caused by third-party services

All services are provided on a best-effort professional basis.

Policy Updates

We reserve the right to modify or update this Refund Policy at any time without prior notice. Updated versions will be posted on this page.

Contact Information

Complete Consulting Canada values transparency, professionalism, and clear communication in every client relationship. We encourage clients to discuss project scope, timelines, and expectations before beginning any service engagement.